- What methods of payment do you accept?
We accept all forms of payments such as Visa debit, Mastercard, Visa, American Express, and Paypal.
- Do I have to have a Paypal account to make an order?
No, you can select “Pay by Debit or Credit Card” if you do not have a Paypal account or wish not to use your Paypal account
- Do I need an account to make an order with The Herb Depot?
No, we ask for your email in order to send you your receipt and shipping confirmation
- How do I use a coupon code?
At checkout on the right-hand side above the total price of your order, you can enter the coupon code
- Can I use more than one discount code?
Only one coupon code can be used per order.
- How long do I need to take my pills or teas?
The duration varies depending on the concern. Chronic or more serious concerns such as blood sugar management, hypertension, arthritis, hair growth, or weight management, may take some months to see results, while concerns like a cold or fever can be resolved with Chinese medicine quickly and take effect within hours.
- Do these pills or teas have any side effects?
Unless you are allergic to a certain herb, there generally are no side effects. Consult with a TCM practitioner and follow the directions for best results
- Can Chinese medicine be used alongside my prescription drugs/supplements?
In general, Chinese medicine is not tested for interaction with prescription drugs on the market. Considering the variety of prescription drugs, such tests are not feasible. We do not have any report of interactions as well. If this is a concern, you may consider taking them at different times (2-4 hours between) or consult with health care professionals
- Why teas and not powders?
It was a deliberate choice to create teas for two reasons. The first being that we believe that cooking/steeping the herbs brings out more potent medicinal qualities rather than simply ingesting powdered herbs. Secondly, for us it was important to stick to the tradition of cooking/steeping the herbs in hot water
- How do you cook herbal tea?
Please refer to our guide by clicking here
- Do you prescribe herbal tea formulas?
No, we only fulfill herbal prescriptions. You can send us your prescription via email: email@example.com. We can then send you a direct link to purchase with the price per packet. You can choose to pickup in store, or we can deliver to you. Shipping options will be shown at checkout.
- What is in your newsletter and communications?
We send out subscriber specials such as discounts on certain products, links to our blog posts, and all other special collections to those exclusive to our mailing list
Where is your store located?
We have one location in downtown, Toronto. Our address is: 407-409 Dundas St. West, Toronto, Ontario, M5T 1G6
- What shipping method do you use?
We ship all our packages via Canada Post
- Where do you ship to?
We ship worldwide!
- How do I track my International package?
Canada Post Small Packet International Surface OR Canada Post Small Packet International Air, do not have tracking available once the parcel leaves Canada. Choose higher tier shipping options for fully tracked parcels (i.e. Xpresspost - International, Tracked Packet - International, Priority Worldwide)
- What is your return policy?
We accept returns of unopened and unused items (in saleable condition) within 30 days from the original date of purchase. Bulk herbs are final sale. For return shipping details, click here.
- How do I make a return request?
If you would like to make a return request, please email firstname.lastname@example.org with your order number as stated in your order confirmation email and the item(s) that you would like to return. We will reach out as soon as possible to assist you with the following steps