Shipping Terms at The Herb Depot (Canada Shipping)

  • Orders are sent via Canada Post 
  • Processing times: All orders require 1-3 business days to be processed and fulfilled (shipping time does not include processing time)
  • All orders over $99+ (before tax) will qualify for free shipping!

 

Shipping Terms at The Herb Depot (U.S. & International Shipping)

  • Should your order be subject to customs or import duties, these will be charged once the parcel reaches its destination country. We cannot determine the cost of customs policies and import duties. These charges must be paid by the recipient, and any information requested must be provided by the recipient to clear customs
  • The Herb Depot cannot be held responsible should local customs authorities wish to confiscate any items or charge any import duties. Should the package be confiscated, and the package not returned back to us, The Herb Depot cannot be held accountable for the refund of your order. You must bare this risk when placing your order to the U.S. 
  • Should the package be refused at the border and returned back to us in good condition, a refund will be issued in the original form of payment. A refund confirmation email will then be sent to you (shipping costs will not be included in the refund)

 

Returns at The Herb Depot

  • We accept returns of unopened / unused items (in saleable condition) within 30 days from the original date of purchase
  • Bulk herbs are final sale items
  • Shipping costs will not be covered by us for returns
  • Once item(s) have been received and inspected, a full refund (minus 0.05% for online transaction fees) will be issued immediately in the original form of payment and a refund confirmation email will be sent to you
  • Your bank may require additional time to post this transaction to your account. Please allow 1 to 2 billing cycles from the day you return your merchandise for your account to be credited
  •  Please send returns to our store address: 
The Herb Depot
407-409 Dundas St. West
Toronto, Ontario
M5T 1G6