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Shipping Terms at The Herb Depot (Canada Shipping)

  • Orders are sent via Canada Post 
  • Processing times: All orders require 2-3 business days to be processed and fulfilled (shipping time does not include processing time)
  • To ensure faster processing and delivery times (i.e. your order will be put first in order queue, and will be fulfilled for delivery same day (placed before 5pm same day), or next business day if order is placed after 5pm day of), please select Xpress Priority shipping at checkout.
  • All orders over $99+ (before tax) will qualify for free shipping in Canada 
  • To qualify for free shipping with discount code; order total must be over $99 (before tax) after discount/sale/coupon code has been applied 
  • Canada Remote Areas (Yukon, Northwest Territories, Nunavut): All orders over $200.00 will qualify for free shipping. To qualify for free shipping with discount code; order total must be over $200.00 (before tax) after discount/sale/coupon code has been applied
  • For larger orders (i.e. quantity exceeding 100 items); please allow for longer processing times
  • Free shipping qualifies for Canada Post Expedited Shipping / Local delivery by Flashbox (Toronto & GTA select areas only). The Herb Depot reserves the right to use Canada Post or Flashbox shipping services

 

Accelerated Same / Next Business Day Delivery Terms at The Herb Depot (Toronto & Select GTA) 

  • We offer Same-Day or Next-Day delivery by Flashbox to Toronto and the GTA area. You can check if you qualify by CLICKING HERE or see below for a list of supported postal codes
  • Orders placed BEFORE 10:00am will be delivered same business day between 4:00pm - 10:00pm. Orders placed AFTER 10:00am will be delivered the next business day between 4:00pm - 10:00pm  
  • Same/Next Day Delivery is operated on business days only (Monday-Friday). Orders made after the cut-off time of 10:00am on Friday will be delivered on Monday. There is no delivery on statutory holidays 
  • Orders over $99 before tax will qualify for Free Same/Next Business Day delivery  
  • Should the initial delivery be unsuccessful due to unavailability, no access to building, or incorrect address, one more attempt will be made within the next few business days. Should the second attempt be unsuccessful, the order will be refunded minus the original delivery fee of $14.75 (including orders with free shipping) - you may then re-order 
  • Maximum parcel weight as per Flashbox policies is 45lbs, and maximum dimensions are 30in x 18in x 10in. Should your parcel exceed the weight and/or dimensions limit, we will notify you via email of the update, and ship through Canada Post. Shipping confirmation email with your new tracking will follow. If your order qualified for Free Same/Next Day Delivery, we will honour free shipping through Canada Post 

Postal codes starting with the following 3 digits will qualify for Same/Next Day Delivery by Flashbox:

L1P, L1R, L1N, L1M, L4H, L4L, L3L, L6B, L6C, L6E, L3S, L3R, L6G, L3P, L5N, L5V, L5W, L5M, L5A, L5B, L5R, L4Z, L4V, L5S, L5T, L4T, L5K, L5L, L5C, L5G, L5H, L5J, L5E, L5P, L4X, L4Y, L4W, L3Y, L3X, M9M, M9L, L6J, L6H, L6L, L6M, L6K, L1H, L1J, L1K, L1L, L1G, L1W, L1X, L1Y, L1V, L4B, L4C, L3T, L4S, L4E, M1H, M1G, M1R, M1P, M2J, M1W, M1T, M1S, M1X, M1V, M1B, M1E, M1C, M1K, M1L, M1M, M1N, M1J, L4J, M6B, M6A, M5K, M2K, M2P, M2L, M4B, M4A, M5J, M5H, M5C, M5E, M5G, M5B, M6S, M6P, M5A, M4X, M5V, M5T, M6K, M6R, M6J, M4Y, M3B, M3C, M3A, M6H, M6G, M4W, M4P, M4R, M4N, M5S, M5R, M4T, M4V, M4S, M5X, M5W, M5L, M4M, M4L, M4E, M4C, M4K, M4J, M6E, M6N, M6C, M7A, M4H, M4G, M5N, M5P, M5M, L6A, L1T, L1Z, L1S, L4G, L6R, L6P, L6T, L6W, L6Y, L6S, L6X, L6Z, L7A, L6V, L4K, M3K, M3L, M3M, M3H, M3N, M3J, M2N, M9R, M9N, M9P, M6M, M6L, M9M, M9L, M9W, M9A, M9B, M8X, M8Z, M8Y, M9V, M8W, M8V, M9C, M3K, M3L, M3M, M3H, M3N, M3J, M2N, M9R, M9N, M9P, M6M, M6L, M9M, M9L, M9W, M9A, M9B, M8X, M8Z, M8Y, M9V, M8W, M8V, M9C, M2H, M2M, M2R, M7R, M7Y, M0R, L7L, L7T, L7S, L7R, L7P, L7N, L7M, L1E

 

Shipping Terms at The Herb Depot (U.S. & International Shipping)

  • International Shipping - Tracked Packet International, Xpresspost International shipping options available. Includes full tracking and delivery confirmation. Please refer to Canada Post delivery times, click on "International" tab: https://www.canadapost.ca/cpc/en/personal/sending/parcels/compare-services-international.page 
  • U.S. Shipping - Tracked Packet USA, Expedited Parcel USAXpresspost USA shipping options available. Includes full tracking and delivery confirmation. Please refer to Canada Post delivery times, click on "U.S." tab: https://www.canadapost.ca/cpc/en/personal/sending/parcels/compare-services-international.page 
  • Should your order be subject to customs or import duties, this will be charged once the parcel reaches its destination country. We cannot determine the cost of customs policies and import duties. These charges must be paid by the recipient, and any information requested must be provided by the recipient to clear customs
  • The Herb Depot cannot be held responsible should local customs authorities wish to confiscate any items or charge any import duties. Should the package be confiscated, and the package not returned back to us, The Herb Depot cannot be held accountable for the refund of your order. You must bare this risk when placing your order to the U.S. and to international destinations
  • Should the package's delivery times be longer than expected delivery times due to customs delay, re-routing between carriers, or delays due to processing times with partnered international carriers; The Herb Depot is not responsible for the refund or re-sending of your order. You must bare this risk when placing your order to the U.S. and to international destinations
  • Should an international parcel be returned due to refusal at customs in buyer's country, The Herb Depot cannot be held accountable for the full refund of your order. As there will be administrative and retrieval fees incurred by The Herb Depot; a refund of the products sold will be issued to you, however original shipping costs will not be included in the refund. A refund confirmation email will be sent to you; along with a secondary email with the details/outcome of your order. You must bare this risk when placing an international order. We thank you for your understanding 

       

      Returns at The Herb Depot

      • We accept returns of unopened / unused items (in saleable condition) within 30 days from the original date of purchase
      • Custom herbal formulas/prescriptions are final sale items
      • Shipping costs will not be covered by us for returns
      • Once item(s) have been received and inspected, your refund will be issued immediately in the original form of payment and a refund confirmation email will be sent to you
      • Refund does not include initial shipping fees 
      • Your bank may require additional time to post this transaction to your account. Please allow 1 to 2 billing cycles from the day you return your merchandise for your account to be credited
      • Should a parcel be returned due to an incorrect address, The Herb Depot is not responsible for re-sending your parcel. Once the parcel is retrieved, we will issue a refund to you (original shipping costs will not be included). A new order can be placed again with your correct address. Please note: Should there be a retrieval postage fee, this charge will be deducted from your total refund. A refund confirmation email will be sent to you; along with a secondary email with the retrieval receipt attached
      •  Please send returns to our store address: 
      The Herb Depot
      407-409 Dundas St. West
      Toronto, Ontario
      M5T 1G6