Shipping & Return Policy
Shipping Terms at The Herb Depot (Canada Shipping)
- Orders are sent via Canada Post
- Processing times: All orders require 2-3 business days to be processed and fulfilled (shipping time does not include processing time)
- To ensure faster processing and delivery times (i.e. your order will be put first in order queue, and will be fulfilled for delivery same day (placed before 5pm same day), or next business day if order is placed after 5pm day of), please select Xpress / Priority shipping at checkout.
- All orders over $99+ (before tax) will qualify for free shipping in Canada
- To qualify for free shipping with discount code; order total must be over $99 (before tax) after discount/sale/coupon code has been applied
- Canada Remote Areas (Yukon, Northwest Territories, Nunavut): All orders over $200.00 will qualify for free shipping. To qualify for free shipping with discount code; order total must be over $200.00 (before tax) after discount/sale/coupon code has been applied
- For larger orders (i.e. quantity exceeding 100 items); please allow for longer processing times
- Free shipping qualifies for Canada Post Expedited Shipping
Shipping Terms at The Herb Depot (U.S. & International Shipping)
- International Shipping - Tracked Packet International, Xpresspost International shipping options available. Includes full tracking and delivery confirmation. Please refer to Canada Post delivery times, click on "International" tab: https://www.canadapost.ca/cpc/en/personal/sending/parcels/compare-services-international.page
- U.S. Shipping - Tracked Packet USA, Expedited Parcel USA, Xpresspost USA shipping options available. Includes full tracking and delivery confirmation. Please refer to Canada Post delivery times, click on "U.S." tab: https://www.canadapost.ca/cpc/en/personal/sending/parcels/compare-services-international.page
- Should your order be subject to customs or import duties, this will be charged once the parcel reaches its destination country. We cannot determine the cost of customs policies and import duties. These charges must be paid by the recipient, and any information requested must be provided by the recipient to clear customs
- The Herb Depot cannot be held responsible should local customs authorities wish to confiscate any items or charge any import duties. Should the package be confiscated, and the package not returned back to us, The Herb Depot cannot be held accountable for the refund of your order. You must bare this risk when placing your international / U.S. order
- Should an international parcel be returned due to refusal at customs in buyer's country, The Herb Depot cannot be held accountable for the full refund of your order. As there will be administrative and retrieval fees incurred by The Herb Depot; a refund of the products sold will be issued to you, however original shipping costs will not be included in the refund. A refund confirmation email will be sent to you; along with a secondary email with the details/outcome of your order. You must bare this risk when placing an international order. We thank you for your understanding
Same-Day Delivery Terms at The Herb Depot (Toronto & select GTA): Monday to Friday
- Orders placed BEFORE 12:00pm will be delivered same-day between 4:00pm-10:30pm. Orders placed AFTER 12:00pm will be delivered next-day between 4:00pm-10:30pm
- Same/next-day delivery is operated on business days only (Monday-Friday). Same/next-day deliveries made after the 12:00pm cut-off time on Friday will be delivered on Monday. There is no delivery on statutory holidays.
- Should the initial delivery be unsuccessful, one more attempt will be made the following business day. Should the second attempt be unsuccessful, the order will be refunded minus the original delivery fee of $15.75 (including orders with free shipping) - you may then re-order.
- Orders over $99 before tax will qualify for same/next-day shipping.
- Maximum parcel weight as per Swyft policies is 30lb. Should your parcel exceed the weight limit, we will notify you via email of the update, and ship through Canada Post. Shipping confirmation email with your new tracking will follow. If your order qualified for free same/next-day delivery, we will honour free shipping through Canada Post.
Returns at The Herb Depot
- We accept returns of unopened / unused items (in saleable condition) within 30 days from the original date of purchase
- Custom herbal formulas/prescriptions are final sale items
- Shipping costs will not be covered by us for returns
- Once item(s) have been received and inspected, your refund will be issued immediately in the original form of payment and a refund confirmation email will be sent to you
- Refund does not include initial shipping fees
- Your bank may require additional time to post this transaction to your account. Please allow 1 to 2 billing cycles from the day you return your merchandise for your account to be credited
- Should a parcel be returned due to an incorrect address, The Herb Depot is not responsible for re-sending your parcel. Once the parcel is retrieved, we will issue a refund to you (original shipping costs will not be included). A new order can be placed again with your correct address. Please note: Should there be a retrieval postage fee, this charge will be deducted from your total refund. A refund confirmation email will be sent to you; along with a secondary email with the retrieval receipt attached
- Please send returns to our store address:
The Herb Depot
407-409 Dundas St. West